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Frequently Asked Questions

Are you shipping to Canada?

Unfortunately due to the ongoing strike of the Canadian postal workers the USPS is not allowing any shipments to Canada at this time. You can choose UPS or DHL during checkout, these are currently the only available options. To learn more about this strike, click here.

 

Where can I find information about my crowdfunding pledge?

We try to post updates to our BackerKit projects at least once a month. If you're looking for information on a crowdfund, please visit the update page for that campaign.

 

How long will it take to receive my store order?

Our goal is to ship your order to you within a week of when you placed it, regardless of which shipping option you chose at checkout.

Sometimes, like when we launch a new product or open the store, we get a higher than usual volume of orders. We're working as fast as we can to get the shipments out, and we appreciate your patience.

All orders will be sent with tracking numbers and you should receive an email from the shop with that info as soon as your item ships.

Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

 

When will I receive the digital book that I ordered?

You should immediately receive an email from Shopify and/or SendOwl. If you do not, please check your spam folder. If you still cannot find the email, please use the Contact form to reach out to our customer service team.

 

What is this store's return and exchange policy?

If the item you purchased arrives broken or damaged, please contact us.

We do not offer cancellations, refunds, or returns.

 

How do you handle pre-orders?

We hold the entire shipment until all items are available to be shipped. If you would like us to ship your pre-ordered items separately, please let us know with a note on your order, and you may be contacted to pay an additional shipping fee.

 

Do you accept orders placed outside of the U.S.?

Yes, we do! Please be advised that shipping costs are considerably higher, and unfortunately that is beyond our control.

 

Will I be charged sales tax or VAT?

If you are located within the US, you may have to pay sales tax at the time of purchase, depending on which state you live in.

If you are located within the United Kingdom, you will have to pay VAT at the time of purchase.

If you are located within the European Union, you may have to pay VAT at the time of importation, as determined by your local customs authority. By placing an order on this store, you agree that you are responsible for these charges.

 

Do I have to pay duty or import charges?

All orders placed by customers outside the U.S. may have to pay additional fees when your order is imported into your country. This is the responsibility of you, the customer, not the artist nor fulfillment company.

 

How do you determine shipping charges?

We ship through the United States Postal Service, UPS, and DHL. Shipping costs are calculated automatically based on the weight and size of the package, and the destination.

International shipping estimates can be exceptionally high, so if you are charged a higher rate than the actual cost, we will let you know.

International shipments may incur customs charges from your home country, we are not responsible for the payment of these charges.

 

Can you sign or personalize an item in my order?

Unfortunately, no. The creators of Iron Circus' various products live in a different area than the fulfillment center.

 

Where can I learn more about Iron Circus Comics?

 

Where is the store based?

This shop is managed by White Squirrel, out of Everett, Washington, in the United States.

 

Thanks a lot!

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